CareLink Team Leader - Lafayette

Overview
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because our 11,000 employees in 25 states are united by a single, shared purpose: It's all about helping people.

The Team Leader Role will have duties established for services provided by CareLink. This will include, but is not limited to, serving as the lead person for staff regarding any issues or questions, ensuring that all assigned staff have completed their work, and management of the schedule with assigned responsibilities.

Additional Details

Responsible for all daily duties in the area they are assigned to on the employee schedule. (Telemonitoring, Health Check Calls, Discharge Call Back, LifeLine Call Back)

Conducts patient calls based on the specific processes for each assigned area.

Update information quickly and accurately in the database based upon the content of the phone call.

Sble to speak clearly and effectively to patients providing excellent customer service.

Maintain productivity requirements and complete assigned duties as set forth by the manager.

Ability to maintain composure during stressful situations and handle these situations as outlined in the LHC Group Code of Ethics

Must be able to communicate professionally and respond timely to patients as well as the agency staff.

Must adhere to the CareLink Call Center scripts for the calls made and ensure the proper opening and closing to the conversation.

Must be able to adapt to change, meeting the changing demands of the work environment with a positive attitude.

Will serve as lead person for staff by assisting with any issues, ensuring all work is completed timely and adjusting the schedule as needed. Additional responsibilities as indicated by the Director and reporting any issues to the Director of the department.

Must be self motivated and able to identify and relay any obstacles that may interfere with their completion of an assigned duty.

Other duties as assigned within scope of position.

Qualifications

Education Requirements
  • High School Diploma or equivalent
Experience Requirements
  • 1 year in a leadership role
Skill Requirements
  • Demonstrates organizational, written|composition skills, and verbal skills.
  • Demonstrates typing skills, filing skills, and word processing skills (Microsoft Office Suite including Microsoft Word, Outlook, Excel, etc.)
  • Demonstrates ability to work independently.
  • Demonstrates strong process and detail oriented abilities.
  • Demonstrates strong leadership skills.
  • Ability to read, write and understand the English language well.
  • Must possess general clerical skills, type 30 to 40 wpm

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