HomeCare HomeBase Point On Call LPN Coordinator - Internal Candidates Preferred

Overview

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Reviews and assembles referral information into data entry format for generalists to complete data entry. Has good knowledge of HCHB workflow and processes. Ensures that all field users have timely resolution to requests or issues encountered. Primary job functions do require problem solving skills.

Additional Details

Completes POC tasks timely and efficiently to include and not be limited to data entry of referrals, eligibility, scheduling and quick holds. All tasks should be completed within 30 minutes of request. Referrals within 1 hour of receiving all information.

Identifies missing information & initiates contact to obtain needed information to complete data entry.

Provides support remotely to field users.

Explains to field users workflow process to assist all users in a good understanding of the HCHB process flow.

Escalates appropriate requests to manager when a resolution is not identified by user. (Escalation to help desk only to occur after discussing with manager.)

Responds and monitors email, fax and phone system ongoing throughout shift via laptop during assigned hours

Prioritizes incoming tasks according to patient needs

Meets minimum productivity requirements of 64 tasks per day - 8 tasks per hour for extended shifts or (2 referrals per hour)

Participates in department staff meetings and educational sessions.

Any other duties as assigned.

Qualifications

Formal Education:

LPN certification

Experience: 3 years

* Current LPN Licensure for state of residence

* Proficient in HCHB preferred

* Excellent customer service and communication skills

* Must have strong computer skills, excellent telephone communication skills and be able to type.

* Strong Problem solving and analytic skills.

* Internet Requirement: High Speed (not a satellite connection)

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