IS Clinical Service Desk Professional Tier 1 - Lafayette

Overview
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because our 11,000 employees in 27 states are united by a single, shared purpose: It's all about helping people.

Additional Details

Essential Functions

Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware

Will communicate by telephone, text, email or in person with customers

Will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically work through all of the responses to arrive at a solution

Must be able to assist customers at all levels of technical knowledge with their problems

Will gain proficient working knowledge of the system, software and applications they are responsible for supporting

Will remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions are given to customers

Will maintain exemplary customer service by exercising a professional, friendly and calm demeanor at all times when communicating with customers

Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor

Will identify trends in incoming issues and effectively communicate the finds to the next level of support

When not able to independently solve an issue presented, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional, system administrator, or other IT department personnel as appropriate

Will maintain productivity standard as set forth by supervisor at or above 100% at all times

Qualifications

Formal Education: Associate's/Bachelor's Degree or Appropriate Level Certifications
Experience: Homecare Homebase or other EMR system required
  • * Proficiency in windows operating system
  • * Strong understanding of current computer, telephonic and mobile technology
  • * Excellent verbal and written communication skills
  • * Ability to multitask and prioritize a busy workload
  • * Ability to think quickly, methodically, and logically under pressure
  • * Strong Customer Service Skills

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