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Career Opportunities
LHC Group - Information Technology Careers

IT Service Desk Professional Job

Job Number: 2017-14376

Agency: LHC Group Inc Home Office

Location: Lafayette, LA

Schedule: Full-Time

Full Job Title: IT Service Desk Professional - Tier 1 - Lafayette

Overview:

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because our 11,000 employees in 27 states are united by a single, shared purpose: It's all about helping people.

Additional Details:

Job Functions

  • Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and / or hardware
  • Will communicate by telephone, text, email or in person with customers
  • Will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically work through all of the responses to arrive at a solution
  • Must be able to assist customers at all levels of technical knowledge with their problems
  • Will gain proficient working knowledge of the system, software and applications they are responsible for supporting
  • Will remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions are given to customers
  • Will maintain exemplary customer service by exercising a professional, friendly and calm demeanor at all times when communicating with customers
  • Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
  • Will identify trends in incoming issues and effectively communicate the finds to the next level of support
  • When not able to independently solve an issue presented, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional, system administrator, or other IT department personnel as appropriate
  • Will maintain productivity standard as set forth by supervisor at or above 100% at all times

Qualifications:

Formal Education: Associate's/Bachelor's Degree or Appropriate Level Certifications
Qualifications:
  • Proficiency in windows operating system and supported applications
  • Strong understanding of current computer, telephonic and mobile technology
  • Excellent verbal and written communication skills
  • Ability to think quickly, methodically, and logically under pressure
  • Ability to multitask and prioritize a busy workload
  • Strong Customer Service Skills

Options:

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