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LHC Group - Operations & Leadership Careers

Performance Improvement Coordinator Job

Job Number: 2017-16005

Agency: LHC Group Inc Home Office

Location: Texarkana, TX

Schedule: Full-Time

Full Job Title: Performance Improvement Coordinator - Texarkana, Marshall, Longview, and Tyler, TX


LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because our 11,000 employees in 25 states are united by a single, shared purpose: It's all about helping people.

The Performance Improvement Coordinator reports to the Performance Improvement Manager and is responsible for facilitating overall agency survey readiness and quality outcomes for the following home health agencies: Texarkana, Marshall, Longview and Tyler, Texas.

Additional Details:

Essential Functions

Performs on-site survey readiness assessments for each assigned provider using designated protocols and tools.

Assist the agency leadership in developing effective actions to mitigate quality related findings readiness assessments.

Assist the agencies during state and Joint Commission surveys by facilitating continued survey readiness, remaining available during survey, assisting in the development of the required action plan, and monitors follow through with actions plans|Evidence of Standards Compliance (ESC)|Measures of Success (MOS).

Maintains current knowledge of regulations affecting the agency and acts as a resource to agency leadership regarding Conditions of Participation, State Minimal Standards, Joint Commission, OSHA requirements.

Serves as an agency resource regarding quality and performance improvement activities and regulatory requirements.

Provides face-to-face exit conferences with Branch Manager or designee after each site visit to communicate findings and discuss plans of improvement.

Monitors internal quality reviews|chart audit results and provides feedback on effective action plan development to improve results.

Periodically performs inter-rater reliability audits on internal quality reviews|chart audits performed by agency leaders

Reviews and monitors Home Health Compare outcome and process measures and assist agency leadership in prioritizing performance improvement activities.

Submits provider summary report of on-site activities and recommendations after each visit.

Submits monthly report to PI Manager.

Reviews quarterly Quality and Performance Improvement Executive Summary Reports, which includes an analysis of data and specific actions taken to mitigate, and provides appropriate guidance to agency leaders to ensure adequacy.

Regularly communicates progress and concerns with the respective State Director and PI Manager.

Adequately prepares for and actively participates in quality review calls with Manager.

Performs other assigned duties timely and adequately.


Experience Requirements
  • 3 years healthcare experience, preferably home care and /or healthcare quality related experience
License Requirements
  • Current Driver's License and vehicle insurance, and access to a dependable vehicle.
Skill Requirements
  • Understanding of CMS Conditions of Participation, Joint Commission Standards and state licensing standards
  • Effective written and verbal communication skills
  • Good interpersonal skills
  • Fiscal responsibility and accountability
  • Proficient computer skills with knowledge of Microsoft Word and Excel
  • Goal-oriented and ability to affect change


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