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Career Opportunities
LHC Group - Administrative Careers

Point on Call Home Health Generalist Job

Job Number: 2017-12305

Agency: LHC Group Inc Home Office

Location: Lafayette, LA

Schedule: PRN

Full Job Title: Point On Call HCHB Generalist - Remote - PRN Position - Internal Candidates Only

Overview:

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because our 11,000 employees in 25 states are united by a single, shared purpose: It's all about helping people.

Provides support remotely to field users. Pushes workflow through after business hours. Responds to telephone, fax, email requests for specific task completion. Has good knowledge of HCHB workflow and processes. Ensures that all field users have timely resolution to requests or issues encountered. Explains to field users workflow process to assist all users in a good understanding of the HCHB process flow. Primary job functions do require problem solving skills
Internal Candidates only. Mostly weekend shifts and holidays. Remote position working from home - can live in any state.

Additional Details:

Essential Functions

* Completes POC tasks w ithin 30 minutes of request. Data entry and w orkflow of referrals w ithin 1 hour of receiving all information
* Escalates appropriate requests to manager w hen a resolution is not identified by user. (Escalation to help desk may only occur after discussion with manager.)
* Enters data into the system correctly.
* Proficient in HCHB w orkflow process
* Monitors email, fax and phone system throughout shift
* Prioritizes incoming task according to patient needs
* Meets minimum productivity requirements of 50 tasks per w eekday, 100 per day on w eekends and holidays
* Participates in department staff meetings and educational sessions.
* Other duties as assigned by director.

Qualifications:

Formal Education: High School Diploma or equivalent
Experience: 1 year
License, Registration, and / or Certification Requirement: No
Education Requirements
  • High School Diploma or equivalent
Skill Requirements
  • Excellent customer service and communication skills
  • Must have strong computer skills and excellent telephone communication skills and be able to type.
  • Strong problem solving skills and analytic skills
  • Internet Requirement: High Speed (not a satellite connection)

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