Job Number: 2017-12305
Agency: LHC Group Inc Home Office
Location: Lafayette, LA
Full Job Title: Point On Call HCHB Generalist - Remote - PRN Position - Internal Candidates Only
* Completes POC tasks w ithin 30 minutes of request. Data entry and w orkflow of referrals w ithin 1 hour of receiving all information* Escalates appropriate requests to manager w hen a resolution is not identified by user. (Escalation to help desk may only occur after discussion with manager.)* Enters data into the system correctly.* Proficient in HCHB w orkflow process* Monitors email, fax and phone system throughout shift* Prioritizes incoming task according to patient needs* Meets minimum productivity requirements of 50 tasks per w eekday, 100 per day on w eekends and holidays* Participates in department staff meetings and educational sessions.* Other duties as assigned by director.