Job Number: 2017-12305
Agency: LHC Group Inc Home Office
Location: Lafayette, LA
Full Job Title: Point On Call HCHB Generalist - Remote - PRN Position - Internal Candidates Only
* Completes POC tasks w ithin 30 minutes of request. Data entry and w orkflow of referrals w ithin 1 hour of receiving all information
* Escalates appropriate requests to manager w hen a resolution is not identified by user. (Escalation to help desk may only occur after discussion with manager.)
* Enters data into the system correctly.
* Proficient in HCHB w orkflow process
* Monitors email, fax and phone system throughout shift
* Prioritizes incoming task according to patient needs
* Meets minimum productivity requirements of 50 tasks per w eekday, 100 per day on w eekends and holidays
* Participates in department staff meetings and educational sessions.
* Other duties as assigned by director.